This page explains how and when Teach Supply orders ship, what shipping costs, how large items are delivered, and what to do if something goes wrong in transit. If you have a question that is not answered here, email support@teachingsupply.store.
Order Processing
Orders are processed in 1 to 3 business days. Processing includes confirming payment, picking and packing your items, and handing the package to the carrier. Business days are Monday through Friday, excluding US federal holidays. Orders placed after the end of the business day, on a weekend or on a holiday begin processing the next business day.
During back-to-school weeks in late summer, processing stays within the same 1 to 3 business day window, but we recommend ordering a little earlier if you need supplies by a specific first day.
Shipping Rates
- Free standard shipping on orders over $99
- Flat $9.99 standard shipping on orders of $99 or less
- Expedited shipping, where available for your items and address, is offered at checkout with its price shown before you pay
The total shipping charge for your order is always displayed at checkout before you complete payment. Sales tax, where it applies, is also shown at checkout.
Delivery Times
Delivery times start once your order has shipped:
- Standard shipping: 5 to 7 business days
- Expedited shipping: 2 to 3 business days
- Freight items: 5 to 10 business days (see below)
Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays and carrier delays can occasionally add time.
Furniture, Carts and Pallet Items (Freight)
Furniture, rolling carts, larger storage units and pallet-sized orders are too large for parcel delivery and ship by freight carrier. Here is how freight delivery works:
- Freight delivery is curbside: the driver brings the shipment to the curb, the end of the driveway, or a school’s loading area. Inside delivery, room placement and assembly are not included.
- Freight orders arrive in 5 to 10 business days after they ship.
- The freight carrier will contact you to schedule a delivery appointment. Please enter a daytime contact number at checkout and watch for the carrier’s call or message so your delivery is not delayed.
- Someone must be present to receive the shipment and sign for it. For deliveries to a school, please make sure the front office or custodial staff knows a freight delivery is expected.
- Before signing, please count the boxes and look for visible damage. If anything looks damaged, write a short note on the delivery receipt (for example, “box crushed on one corner”) before you sign, then email us photos the same day.
Freight items cannot be delivered to P.O. boxes. If your order includes both parcel and freight items, they ship separately and you will receive a tracking email for each.
Where We Ship
We ship to addresses in the contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico or other US territories, APO/FPO/DPO military addresses, or international addresses. If you enter an address we cannot ship to, checkout will not complete and no charge will be made.
Tracking Your Order
When your order ships, we send a shipping confirmation email with your tracking number and a link to follow the package. If your order ships in more than one box or by more than one carrier, you will receive tracking for each shipment. If you have not received a shipping email within 3 business days of ordering, please check your spam folder and then email us with your order number.
Damaged, Lost or Missing Items
- Damaged on arrival: Email us within 7 days of delivery with your order number, a photo of the damaged item and a photo of the box or label. We will send a replacement or issue a refund for the damaged item at no cost to you.
- Missing items: Some orders ship in multiple boxes that arrive on different days. Check your tracking emails first; if an item is still missing after all boxes arrive, email us and we will make it right.
- Lost in transit: If your tracking has not updated for 5 business days, or shows delivered but you cannot find the package, email us. We will open a trace with the carrier and, if the package cannot be located, send a replacement or a full refund for the affected items.
Address Accuracy
Please double-check your shipping address at checkout. If you notice a mistake, email us right away; we can update the address if the order has not shipped yet. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.
Questions
Email support@teachingsupply.store with your order number. Support hours are Mon–Fri 9:00–5:00 ET, and we reply within one business day. Our Returns & Refunds page covers returns, exchanges and cancellations.
Teach Supply LLC, 201 Deer Lake Cir, Ormond Beach, FL 32174.