We want every order to work for your classroom. If something is not right, this page explains how to return it, how refunds work, and what can and cannot be sent back. Questions about a specific order can go to support@teachingsupply.store.
Our 30-Day Return Policy
You can return most items within 30 days of delivery for a refund or exchange, as long as they are:
- Unused and in the same condition you received them
- In their original packaging, with all parts, hardware, manuals and accessories included
- Accompanied by your order number
Items that arrive damaged, defective or different from what you ordered are handled separately and always at no cost to you; see “Damaged, Defective or Wrong Items” below.
How to Start a Return
- Email support@teachingsupply.store within 30 days of delivery with your order number, the item or items you want to return, and the reason for the return.
- We reply within one business day with return instructions and the correct return address for your items. Please do not send items back without instructions; packages sent to our mailing address or without an order number can be delayed or lost.
- Pack the items securely in their original packaging and ship them using a trackable method. Keep your tracking number until your refund is complete.
Refunds
Once your return arrives, we inspect it and process your refund to your original payment method within 5 to 10 business days of receipt. We email you when the refund has been issued. After that, it can take a few additional business days for your bank or card issuer to post the credit to your account.
- Refunds cover the price paid for the returned items and any sales tax charged on them.
- Original shipping charges are refunded when the return is due to our error or a damaged or defective item.
- For other returns, return shipping is the customer’s responsibility, and original shipping charges are not refunded.
- If you received free shipping and your return brings the remaining order total to $99 or less, the remaining order is still treated as having shipped free; we do not deduct a shipping charge from your refund.
Exchanges
Need a different size, color or quantity? Email us with your order number and the item you would like instead. We will confirm availability and send return instructions for the original item. Once the original is on its way back to us with tracking, we ship the replacement. If the replacement costs more or less than the original, we charge or refund the difference to your original payment method.
Non-Returnable Items
For hygiene, safety and practical reasons, the following cannot be returned unless they arrived damaged or defective:
- Opened consumables, including paint, glue, glue sticks, markers, crayons, pastels, laminating pouches and other supplies that have been opened, used or removed from their sealed packaging
- Custom orders, including custom-built bundles, special-order quantities quoted by email, and any item personalized or configured for you
- Items returned more than 30 days after delivery
- Items that have been used, assembled, written on, washed or damaged after delivery
Unopened consumables in their original sealed packaging can be returned within the 30-day window like any other item.
Freight Item Returns
Furniture, carts and other items that shipped by freight can be returned within 30 days if they are unassembled and in their original packaging. Email us first; we arrange the freight pickup and tell you the return freight cost before you agree to the return. That cost is deducted from your refund unless the item arrived damaged, was defective, or was not what you ordered, in which case we cover it. Assembled furniture cannot be returned except for defects.
Damaged, Defective or Wrong Items
If an item arrives damaged, stops working because of a defect, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and its packaging. We will send a replacement or issue a full refund, including any shipping you paid, and we cover any return shipping. For freight deliveries, please note visible damage on the delivery receipt before signing.
Cancellations
You can cancel an order at any time before it ships. Email us as soon as possible with your order number. If the order has not left our warehouse, we cancel it and refund the full amount, including shipping, to your original payment method. If it has already shipped, the order is handled as a return under this policy.
Questions
Email support@teachingsupply.store. Our support hours are Mon–Fri 9:00–5:00 ET, and we reply within one business day. You can also read our Shipping Policy and FAQ.
Teach Supply LLC, 201 Deer Lake Cir, Ormond Beach, FL 32174.