Frequently Asked Questions

We process orders in 1 to 3 business days. Once your order ships, standard delivery takes 5 to 7 business days and expedited delivery takes 2 to 3 business days. Orders placed on a weekend or holiday begin processing the next business day. Full details are on our Shipping Policy page.

Yes. Standard shipping is free on orders over $99. Orders of $99 or less ship for a flat $9.99. Expedited shipping, where available, is shown with its price at checkout before you pay.

Furniture, carts and pallet-sized orders ship by freight with curbside delivery and arrive in 5 to 10 business days after they leave our warehouse. The freight carrier contacts you before delivery to set an appointment, so please give us a contact number at checkout that you will answer during the day. Curbside means the driver brings the item to the curb or the end of the driveway or loading area; it is not carried inside.

We ship to addresses in the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses or outside the United States. Freight items cannot be delivered to P.O. boxes.

When your order ships, we email you a tracking number and link. Freight orders also get a call or message from the carrier to schedule delivery. If your tracking has not updated in several business days, email us with your order number and we will check on it for you.

We accept Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay on supported devices. All orders are one-time charges; we do not offer subscriptions or recurring billing. Your charge appears on your statement as TEACHSUPPLY. You can read how your card information is protected on our Payment & Security page.

Look for TEACHSUPPLY on your statement; that is us. If you still have a question about a charge, email us before contacting your bank. We can usually match the charge to an order and resolve the issue within one business day.

You can return unused items in their original packaging within 30 days of delivery. Email us with your order number to start a return, and we will send instructions. Refunds go back to your original payment method within 5 to 10 business days after we receive the return. Opened consumables such as paint and glue, and custom orders, cannot be returned. See our Returns & Refunds page for the full policy.

Yes. Email a copy of your school’s or organization’s tax-exempt certificate to support@teachingsupply.store before you place your order, along with the name and email address you will use at checkout. We apply the exemption once the certificate is on file. Sales tax cannot be refunded on an order placed before we received the certificate.

Yes. Email us the items, quantities and ship-to ZIP code, and we will reply with a written quote within one business day. Quotes are useful for purchase requests, grant budgets and grade-level team orders. Whole-school and grade-level packs are also listed in the shop as ready-made bundles.

If your order has not shipped yet, email us right away with your order number and the change you need. We can usually update or cancel an order before it ships and refund any cancelled amount in full. Once an order has shipped, it is handled as a return.